Customer Service
International Customers

Things You Never Knew Existed has partnered with MyUS.com to allow you to shop with us from virtually anywhere in the world! Simply click the MyUS.com logo below to visit the MyUS website, where you can register and receive your very own US address. Once you have a US address, simply finish your shopping and paste that address into the billing and shipping fields during checkout.

MyUS.com logo

If you have questions about your order, please call our Customer Service department at 1-800-853-9490, between 8:00am and 10:00pm ET Monday through Friday or email us.

Return


BulletShipping Information for MyUS.com Orders

We are dedicated to getting your package to you when you expect it. The delivery times listed on our site are for delivery to the MyUS facility. To ensure adequate delivery time, please add appropriate delivery time for your package to reach you from the MyUS warehouse. If you must receive a package by a given day, please contact customer service at MyUS.com for help in choosing a ship method.

Standard Shipping
Orders reach MyUS within 8-10 business days of our receipt of your order (Please note that due to their close proximity to our warehouse, most items actually arrive at the MyUS facility within 3-4 days, however this is not guaranteed. Should you need a guaranteed delivery date, we recommend you still select an expedited shipping method.)
Rush Shipping
Orders reach MyUS within 4-6 business days. Please add $7.00 to Standard Delivery charge
Express Shipping
Orders placed before 1:00 PM ET reach MyUS within 2-3 business days. Please add $12.00 to Standard Delivery charge
Overnight Shipping
Orders placed before 1:00 PM ET reach MyUS within 1-2 business days. Please add $20.95 to Standard Delivery charge. Additional charges may apply to large orders. For a shipping quote on larger orders, please call our customer service department at 1-800-853-9490.

Shipping and handling charges from MyUS to you will depend on the size and weight of your package and the shipping destination. To estimate shipping and handling charges before you buy, please contact Customer Service at MyUS.com prior to placing your order.

Return


BulletDelivery of Holiday Merchandise for International Orders

The delivery times and Holiday cutoff dates listed on our site are for delivery to the MyUS facility. To ensure adequate delivery time, please add appropriate delivery time for your package to reach you from the MyUs warehouse.

Return


BulletBilling, Taxes and Duties for International Orders

Billing
We will bill your credit card using the US address you provide. We bill in US dollars. Please be advised that some credit card companies charge a foreign transaction fee for charges made in foreign funds.
Taxes and Duties
Please contact MyUS.com for any questions regarding taxes or duties on shipments to foreign countries.

Return


BulletReturn Policy for International Orders

We have guaranteed your satisfaction on all of our products since 1914. If you are not satisfied for any reason, we will exchange the item, or refund the merchandise amount only within 60 days of purchase. All merchandise should be returned in new condition, with original packaging, accessories, parts, instructions, manuals, etc. If you paid with a personal check or money order, we will send you a refund check. If you used a credit card, we will credit your account.

When your order arrives, you will find a packing list inside the carton. Should you wish to exchange or return merchandise, please take the following steps:

  1. Complete the form on the reverse side of the packing list and enclose it with the return merchandise.
  2. Help us improve our service and quality by noting the reason for your return in the section indicated on the form.
  3. Send the package back to us via Parcel Post (4th class) insured mail, First Class insured mail (13 oz or less) or UPS (no private mailing facilities, Priority Mail, or Express Mail) and save your receipt as record of your return. Sorry, no C.O.D. Please use one of the return labels at the bottom of the packing slip to return the merchandise to us.

You can find a copy of the returns form in Portable Document Format (PDF) by clicking the link below:

PDF Icon
[Return Form]
  Get Adobe Reader

If you would like a Customer Service Representative to assist you, call 1-800-853-9490, 8:00am - 10:00pm ET, Monday-Friday, or e-mail us.

Return