Customer Service

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Shipping & Processing Information

We are dedicated to getting your package to you when you expect it. To ensure adequate delivery time, please use the guidelines below. If you must receive a package by a given day, you may also call our customer service center for help in choosing a ship method.

Standard Shipping
Orders reach you within 8-10 business days of our receipt of your order (View transit map for Standard Shipping)
Rush Shipping
Orders reach you within 4-6 business days. Please add $7.00 to Standard Delivery charge (see chart below)
Express Shipping
Orders placed before 1:00 PM ET reach you within 2-3 business days. Please add $12.00 to Standard Delivery charge (see chart below)
Overnight Shipping
Orders placed before 1:00 PM ET reach you within 1-2 business days. Please add $20.95 to Standard Delivery charge (see chart below). Additional charges may apply to large orders. For a shipping quote on larger orders, please call our customer service department at 1-800-668-6174.
For all Express and Overnight Orders:
You must provide a telephone number, and a signature is required at time of delivery.

NOTE: Express and Overnight orders can only be shipped to STREET addresses (no PO boxes, APO/FPOs.)
AK, HI, PR, VI, GU please add $10.00 surcharge to the Express or Overnight rate. (Phone number required)

Standard Shipping & Processing Charge:

Order Total Add
Up to $15.00 $4.98
$15.01 to $25.00 $5.98
$25.01 to $35.00 $6.98
$35.01 to $40.00 $7.98
$40.01 to $50.00 $8.98
$50.01 to $60.00 $10.50
$60.01 to $75.00 $11.50
$75.01 to $100.00 $12.98
$100.01 to $150.00 $15.98
$150.01 and Over $17.98

The shipping and processing charge is intended to compensate us for the cost of processing customer orders, handling packaging and shipping products for delivery from our warehouse to you, together with related overhead expenses, and providing you with nothing less than excellent customer service and support.

Note to Canadian customers: Please see our section on Shipping Information for Canadian Orders for more specific information concerning Canadian orders.

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BulletRush and Express Delivery

The shipping time specified for Rush and Express delivery is only applicable for items available in stock at the time of your order. Please provide your daytime phone number. Add $7.00 to Standard Shipping & Processing Charge for Rush Delivery and $12.00 for Express Delivery.

Note to Canadian customers: Please see our section on Shipping Information for Canadian Orders for more details on shipping and handling charges for Canadian orders.

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BulletShipping to Multiple Addresses

You may choose to ship your entire order to your workplace, your home or another address at no additional cost. If you are ordering for yourself and others, you may ship part or all of your order as gift to one or more addresses for an additional $4.98 per address. (Gift wrap not included)

Note to Canadian customers: We are sorry, but at this time, we can only ship Canadian orders to a single address.

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BulletDelivery of Halloween & Christmas Merchandise

Guaranteed Delivery for Halloween and Christmas applies to in-stock merchandise for mail, phone, fax, and Internet orders that we receive by the dates below. Express delivery requires a street address (No P.O. Boxes, APO/FPO or rural routes).

Important: If additional delivery time is stated in the item description (for example, personalized items and items shipped from other locations), we cannot guarantee Christmas or Halloween delivery using the dates below. Please allow the time stated in item descriptions for those items.

The dates below apply to deliveries to the 48 contiguous United States (i.e. all Continental States, except Alaska & Hawaii)

If We Have Your Order By: Ship Method Package Will Arrive In
Halloween Christmas
Oct. 15th Dec. 12th - 11:59 PM ET Standard Delivery Up to 12 business days
Oct. 21st Dec. 18th - 11:59 PM ET Rush (Stan. Del. + $7.00) 4 - 6 business days
Oct. 26th - 10 AM ET Dec. 20th - 11:59 PM ET Express (Stan. Del. + $12.00) 2 - 3 business days
Oct. 27th - 10 AM ET Dec. 22nd - 10 AM ET Overnight (Stan. Del. + $20.95) 1 - 2 business days

The following dates apply to deliveries to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam

If We Have Your Order By: Ship Method Package Will Arrive In
Halloween Christmas
Oct. 14th Dec. 12th Standard Delivery Halloween/Christmas
Oct. 22nd Dec. 18th Rush (Stan. Del. + $7.00) Halloween/Christmas

Please Call Customer Service for Delivery Options After Oct. 18th/Dec. 18th

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