We have guaranteed your satisfaction on all of our products since 1914. If you are not satisfied for any reason, we will exchange the item, or refund the merchandise amount only within 60 days of purchase. All merchandise should be returned in new condition, with original packaging, accessories, parts, instructions, manuals, etc. If you paid with a personal check or money order, we will send you a refund check. If you used a credit card, we will credit your account.
When your order arrives, you will find a packing list inside the carton. Should you wish to exchange or return merchandise, please take the following steps:
- Complete the form on the reverse side of the packing list and enclose it with the return merchandise.
- Help us improve our service and quality by noting the reason for your return in the section indicated on the form.
- Send the package back to us via Parcel Post (4th class) insured mail, First Class insured mail (13 oz or less) or UPS (no private mailing facilities, Priority Mail, or Express Mail) and save your receipt as record of your return. Sorry, no C.O.D. Please use one of the return labels at the bottom of the packing slip to return the merchandise to us.
You can find a copy of the returns form in Portable Document Format (PDF) by clicking the link below:
If you would like a Customer Service Representative to assist you, call 1-800-853-9490, 8:00am - 10:00pm ET, Monday-Friday, or e-mail us at CustomerService@thingsyouneverknew.com.
Defective Return/Repair Policy
Please immediately inspect all products for factory defects. We will promptly refund your money on any defective product that is returned within 60 days of your purchase in its original carton. If you have not returned a defective item within 60 days of purchase, we reserve the right to repair it and return it to you at our expense. When we repair a product for you, you are responsible only for the postage required to return the product to us.
Video, DVD, Book and Audio Policy
Video/DVD, book, and audio products may be returned in exchange for the same title only.
Christmas & Halloween Return Policy
Sorry, we cannot accept returns for refund of Halloween costumes, masks, or décor items postmarked after October 31, 2017, or Christmas ornaments and décor items postmarked after January 6, 2018. For seasonal items returned in new condition before these dates, a refund will be issued. For seasonal items returned in new condition after these dates, we will offer you an exchange or a merchandise credit on a future order.
Money Back Guarantee
Since 1914, we have guaranteed your satisfaction on all of our products, including personalized items. If you're not satisfied, we'll exchange the item or refund the merchandise amount only. If you paid with a personal check or money order, we will send you a refund check. If you used a credit card, we will credit your account.